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Wednesday, July 09, 2008

AppleCare, well not the environment at least

As my collegues at work know I have a MacBook Pro and I love it. I will have had it for one year on July 11th, and given how much I use it I decided to buy an AppleCare warrenty.

Usually I would not buy an extended warrenty, but I read up about the Apple one and I heard very good things about it, and since my old iBook went in twice (at my expense) for work I decided to go for it.

So I went to the apple website to buy the warrenty and I placed the order. Three days later I picked it up from the UPS depot in Eastleigh (there are two in Eastleigh as I found out, but one is called UPS Southampton and the other UPS Eastleigh, obvious really). I came home and opened it all up, wondering what it could possibly contain. Well it contained:

  • 1 CD
  • 1 booklet containing the T&C in 10 languages
  • 1 booklet containing the registration instructions (in 10 languages)
So what were the registration instructions? Well step one says:

"Go to www.apple.com/uk/support/register."

So I have gone online to buy a warrenty that has to be registered online, and now I have over 250 pages of usless paper.

Well I guess the paper did give me one piece of useful information, It gave me a registration number which I had to enter when I registered.

So I can understand that if I bought it in the shop I would need something, but I bought it online, they could have just taken me through everything at once. Job done. No paper, no need to ship something I'll probably just recycle across the country, have it driven to my house twice, and have me drive to Eastleigh to pick it up.

Grr.
آلاسداير (Alasdair)

4 comments:

steve said...
This comment has been removed by a blog administrator.
Alasdair Nottingham said...

I have removed a blog comment that was just an advert.

paulbourke said...

My experience and Apple dedication to the environment
http://paulbourke.net/fun/AppleCare/

paulbourke said...

My experience of Apple dedication to the environment
http://paulbourke.net/fun/AppleCare/